Vallarta supermarkets are testing Badger Technologies’ retail robot

Badger Technologiesa product division of Jabil and leader in retail automation, rolled out a pilot program with Vallarta Supermarkets, a chain of 53 full-service markets across California, to drive operational and customer service excellence .

Badger Technologies’ versatile autonomous robots are supporting the retailer by identifying hazards in five Vallarta supermarkets in Fresno, Kern, Los Angeles and San Bernardino counties.

Vallarta is also testing the robot’s inventory management capabilities in a sixth location aimed at improving product availability on the shelf.

Steve Netherton, CIO and Vice President of Continuous Improvement at Vallarta Supermarkets, said, “Providing our customers with a clean and safe environment is critical to our customer experience.

“When considering where to invest in innovative technologies, improving store operations is always a high priority. Badger Technologies robots help us set new standards for in-store safety and cleanliness while ensuring an exceptional shopping experience. »

Founded in 1985, Vallarta Supermarkets, based in Sylmar, Calif., is recognized as one of the largest Latino supermarket chains in the state.

The company is also known for its highly trained staff eager to help customers select fresh produce, quality meats and baked goods, as well as traditional and specialty food items from Mexico, as well as Central America. and the South.

Priority to safety and cleanliness of the store

Vallarta’s initial proof of concept (POC) featured a robot equipped with Badger® Retail InSpect to supplement existing manual floor inspections with automatic hazard detection.

After the POC exceeded expectations, Vallarta implemented a pilot project in five stores to help them identify hazards, such as liquid, powder or bulk food spills, while potentially mitigating the risk of slip and fall accidents.

Hazard notifications are transmitted by the robot to the store’s public address system and mobile pulse alerts. The images are collected and stored for a period of time, for archival purposes.

Suzanne Wong, Director of Operational Excellence at Vallarta Supermarkets, says, “The robot gives us another pair of eyes to be more proactive in locating spills and debris.

“The result is an increased awareness among our staff and customers that we place a high priority on store safety and cleanliness. Other benefits include improved customer service, workforce efficiency, and data for risk management. »

Data-Driven Business Results

Vallarta Supermarkets also launched a POC at a sixth store to test a robot equipped with Badger® Retail InSight for automated inventory detection of out-of-stock products.

Cloud-based analysis and reporting software generates a list of missing, misplaced, and/or mis-rated products for troubleshooting.

Dashboard data provides insight into customer buying trends as well as the performance of product displays and advertising promotions. This automated process also helps Vallarta’s pricing departments collaborate and prioritize product replenishment.

William “BJ” Santiago, CEO of Badger Technologies, says, “The opportunities to offload time-consuming but important floor inspections while collecting real-time product inventory data makes a huge difference for retailers, d especially as they struggle with ongoing labor shortages.

“Our versatile autonomous robots provide much-needed relief by amplifying and expanding staff operations while producing the data needed to improve customer satisfaction, store-wide operations and retail revenue.”

Nearly 600 Badger Technologies autonomous robots have been deployed in the United States and Australia. These versatile robots travel hundreds of thousands of miles each year to help keep shelves stocked, product prices correct and floors clean.

As a member of Jabil, Badger Technologies has access to cutting-edge retail technologies, innovative software and cloud services, and world-class manufacturing solutions.

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